Frequently Asked Questions

Hotfix (from HK$2,000) is for emergency system fixes within 24 hours when your system is down. Kick Start (from HK$8,000) deploys 2-4 core modules in 2-4 weeks for quick wins. Full Implementation (HK$50,000+) is a comprehensive 3-6 months project covering all modules with deep customization. Choose based on urgency, scope, and budget.

Our Kick Start service takes 2-4 weeks for 2-4 modules. Full Implementation takes 3-6 months depending on complexity and number of modules. We provide a detailed timeline during consultation. Our track record shows 90% client satisfaction.

We offer transparent, fixed-price packages: • Hotfix: From HK$2,000 (based on issue complexity) • Kick Start: From HK$8,000 (2-4 modules) • Full Implementation: Custom quote (depends on modules and customization) All prices include setup, configuration, training, and initial support. No hidden fees.

No hidden costs. Our fixed-price packages include everything: system setup, configuration, data migration assistance, training, and initial support period. The only additional costs are: • Monthly Odoo hosting (if not self-hosted) • Extended support plans after free period • Additional customization beyond original scope We discuss all costs upfront during consultation.

Yes! Training is included in all packages: • Kick Start: 1 full day intensive training for up to 10 people • Full Implementation: 1-3 days department-specific training We provide hands-on training, user documentation, video tutorials, and ongoing support. Training is customized to your business processes and user roles.

All packages include free support: • Hotfix: 7 days follow-up support • Kick Start: 1 month unlimited email/WhatsApp support • Full Implementation: 3 months dedicated support After the free period, monthly support plans are available (custom quote based on needs) including updates, bug fixes, and technical assistance. Response within 24 hours for urgent requests.

Yes, we offer flexible ongoing support options tailored to your needs. After your free support period ends, we provide custom support packages based on your specific requirements. Contact us to discuss a support plan that fits your business—we'll work with you to ensure you have the help you need when you need it.

Absolutely! We specialize in customization: • Custom fields, workflows, and reports • Integration with third-party systems (payment gateways, shipping, e-commerce) • Industry-specific modifications • Custom modules development Kick Start includes basic customization. Full Implementation includes deep customization. We can also handle custom development projects separately.

We follow a safe, proven migration process: 1. Data assessment and cleanup 2. Test migration on staging environment 3. Data validation and reconciliation 4. Final migration during go-live 5. Your original system remains untouched throughout We support migration from QuickBooks, Excel, legacy systems, and most ERP platforms. Includes historical data for customers, suppliers, inventory, and accounting.

Getting started is simple: 1. Contact us via WhatsApp or contact form 2. Schedule a free 15-minute consultation 3. We assess your needs and recommend the best package 4. Receive a detailed proposal and timeline 5. Sign agreement and begin implementation We typically start within 1 week of agreement. Contact us today for a free consultation!